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Frequently Asked Questions

Frequently Asked Questions


No, tours are free. Please contact us to schedule a tour of Villa Carlotta.

We accept Walk-ins but would love to have an appt secured so that we are not keeping you waiting

We have a concierge desk, so we are very accessible.

You can apply for an apartment on our website. 

You will know if you are approved or not within 48 hours. 

Upfront costs include 1 full month of rent, SCEP fee, and any pet fees.

You may pay online via your resident portal, wire transfer, check, or credit card. We do not accept cash. 

You may pay rent online on the resident portal. 

No, but if you are staying long term, we strongly encourage it.

Internet ($75) is included in the rent.

You will not need to set up anything, it will all be billed to you each month. 

Yes absolutely! $250 off and 1 free housekeeping service in the month they move in.  

Guests can stay no more than 21 days without paying additional charges. 

Yes, the longer the lease term you have the lower the price is per month. 

No, sublets are not allowed.

We do not accept early termination of leases- should you need to move out prior to your lease end date,
you will be financially responsible for the unit until it is occupied by another party. 


Villa Carlotta amenities include a gym, pool, housekeeping, clubhouse, palm garden courtyard, resident events, a rooftop deck overlooking Hollywood Sign
and more. Please visit the Amenities Page to learn more about all we have to offer.  

The pool and decks are available for us from 6 AM -10 PM.

We have limited parking available on-site and for rent.. 

We have an onsite laundry facility that is FREE for residents in the basement by the gym. 

Yes, Villa Carlotta is a pet-friendly community. Please contact us for details.

$125/month rent - $500 refundable deposit

No aggressive breeds and exotic animals are prohibited.

No pet park on-site, but there are many places nearby.

A small fridge, cooktop, smeg toaster, Nespresso, microwave, counter toaster oven available on request

Yes, all the apartments at Villa Carlotta are furnished.

Yes, short term leases are available and 30 days is the minimum duration. 

Yes, corporate leases are accepted. 

No holds at the leasing office and it will be taken directly to your door. 

The fitness center is open from 6 AM-10 PM.

Peloton bikes, treadmill, free weights, TRX training, and kettlebells are available.

After 10 pm during the week and after 11 pm on weekends. Fees are only applicable if you need to rent the space for a closed event. 

Utilities will be an additional cost per month (on RUBS), SCEP fee of $3.61 (city fee), and any pet rent.


The unit will receive a full cleaning and we will go through the entire turn process.
Any necessary repairs will be made accordingly. 

Yes, we have on-site maintenance at Villa Carlotta.

Contact the concierge through your resident portal or in person to submit a maintenance request.

In the order in which they are received is based on the emergency level. The maintenance technician will complete it within 24 hours.

Not at all-if you wish to be there. you can be. 

Contact the property manager via phone or the security officer on site if you are locked out.

Our units do come furnished with all the necessities and luxury essentials for your stay. Any alteration will need to be discussed with the management


Yes, Villa Carlotta is close to public transportation.

There are local shops in Franklin Village as well as Gelsons, The Oaks, etc. 

Yes, there are bike trails in the close neighborhoods, Hollywood Dell and Runyon Canyon.. 

The closest dog park is 1 mile away.

The Oaks is the closest and it is a 3-minute walk. Please visit our MAPS page for more local points of interest. 

We are in the LA Unified School District.


From the 101 southbound you will exit Gower, turn left, then right on Franklin.
The Property will be on the left right before Tamarind. For more directions, please visit our MAPS page.

Franklin & Gower or Franklin & Bronson

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